Devoluciones

Return Policy for Perishable Products - Online Fruit and Vegetable Store

At productsaltur.com, we understand the importance of offering fresh, top-quality products to our customers. Given the perishable nature of our products, we have established a return policy that guarantees customer satisfaction and the integrity of the products we offer. Below we detail our return policy:

1. Inspection upon Reception:

The customer must carefully verify that the seals that close their package have not been modified or damaged.

If, upon receipt of the order, the customer or a third party in their charge receives the package with the packaging in poor condition, that is, opened and/or manipulated, they must refuse to accept the order and immediately return it to the carrier. Otherwise, Productos Altur will not be responsible for such incident.

2. When the customer provides an incorrect address or the carrier lacks sufficient data to find it, the product cannot be delivered and will be returned to the carrier's branch. The customer must agree with the carrier on a new delivery date for the order.

3. Notification of Problems:

For any problem related to the quality or condition of the products, we ask customers to notify us within 24 hours of receiving the order. You can contact our customer service team through info@productosaltur.com or by WhatsApp to inform us of any problem.

The following information must be indicated in the letter:

Customer name

Order number

Reason for the claim

4. Return Process:

In the event that a return is necessary, you will be provided with detailed instructions on the process to follow. You may be asked to provide photographs to support your claim so that we can better assess the situation.

5. Return Conditions:

Returns will only be accepted within 24 hours of receiving the order.

Returned products must be in their original packaging and in conditions that allow their subsequent sale.

Returns of products that have been manipulated or processed in any way by the customer will not be accepted.

When delivery has not been made within the established delivery time, the customer will have 24 hours to claim their order through the email info@productosaltur.com. After the previous period has ended, Productos Altur will not be able to take charge of the possible incident.

5. Refunds and Replacements:

Likewise, when the customer is absent from home, the product cannot be delivered and will be returned to the carrier's branch. The customer must agree with the carrier a new delivery date for the order.

Once the reason for the claim and the material sent have been studied by the Productos Altur incident team, it will be decided whether to proceed with a refund, send the product again or the claim will not proceed.

6. Customer Responsibility:

The customer is responsible for providing accurate and detailed information about any problems with the products to facilitate the resolution of the problem.

This return policy aims to ensure customer satisfaction and maintain the quality of our fresh products. We appreciate your understanding and cooperation in this process. If you have any questions or concerns, please do not hesitate to contact our customer service team. Thank you for choosing www.productosaltur.com for your fresh fruit and vegetable needs!